F.A.Q.
If your question is not answered below please feel free to Contact Us or email/ call us directly at: info@farmmedix.com | (+64) 7 958 9978 | FB | Instagram
Can Dermashield® be used on all kinds of lameness?
Lameness is caused by a variety of issues. Dermashield® harnesses the power of active copper ions, known for their proven topical germicidal properties. Copper effectively inhibits the growth of most bacteria, fungi and viruses, preventing them from causing infections in minor cuts and scrapes.
Is Dermashield® safe?
Yes it is.
Chemical Free - Safe to handle for you and your staff.
Antimicrobial Stewardship - Dermashield® contains no antibiotic.
Environmentally Friendly - Footballs release 1500 times more Copper Sulphate into the environment than Dermashield®
How do I activate Dermashield®?
Simply apply and it activates with moisture. Moisture can be provided by dew or rain for horses/cows kept outside, incidental water contact in the stable.
Do you offer any other products other than Dermashield®
Yes we do. Farm Medix is the NZ leader in Integrated Mastitis Management for dairy farmers. We have a complete suite of solutions to help you achieve your goals.
Snapshot® - Dairy Farm Holistic Approach - Bulk Tank Testing.
The only tool that identifies pathogens, tell you where they are coming from and provides you with farm specific recommendations to get on top of:
- Mastitis
- Recurring milk quality issues
- High SCC
- High Treatment Costs
- Grading
Check-Up® - On Farm Mastitis Testing - Bring the Lab to your Farm.
Ultimate diagnostic solution to identify the pathogens involved in your clinical mastitis cases to improve clinical outcome, prevent new cases and reduce
antibiotic use. Check-up® is easy to use and provides you with a quick and comprehensive response with 21 different mastitis pathogens tested.
7 day/week support. Farmers can reach our team with questions and send photos when they are unsure and get advice.
Herdscreen® - Whole Herd Cow Level Testing - Staph Infection Control
Herdscreen is a fast and economical way to regain control of contagious mastitis in your herd by identifying your infected cows. Far superior to herd testing, this ultimate tool is recommended to farmers facing contagious mastitis pathogen(s) challenges detected by our Snapshot® bulk tank test.
Fresh Cow Dry Cow® - All-In-One Staph, Aureus & Clinical Mastitis Management - On-Farm Individual Cow & Quarter Testing
Regain control over Staph, aureus and reduce your clinical
mastitis costs with Fresh Cow Dry Cow®, our revolutionary on-farm surveillance system, backed by 7 day/ week support.
- Highest Staph, aureus Sensitivity (>97%)
- Clinical Mastitis Broad Diagnostic Capabilities (>15 pathogens)
- Hospital grade testing
- Exclusive 7-Day Support
- Affordable & Easy to Use on Farm
How do I make an order?
Just click on the product or collection of your choice, click the 'ADD TO CART' button to add it to your cart and this will show up in the right hand corner of the website.
Click 'checkout' to start the process of payment selection.
You can now leave special instructions or change the quantity you need.
Next click 'CHECKOUT' to be taken to the payment page.
Choose a Shipping option and enter any discount codes or gift cards you may have.
Finally Choose a Payment Option from Credit Card, (Visa, Mastercard, American Express, Paypal, Unionpay, Apple Pay, Google Pay and Shopify Shop Pay then push "Complete Order." You will be notified via email with an attached pdf receipt.
How do I pay for my order? Is it safe to use my credit card?
When you checkout you are directed to Shopify secure payment gateway where you can enter your credit card or payment details safely.
What payment options do you offer? On checkout you can either opt to pay by Credit Card: Visa, Mastercard or American Express. You can also choose from Unionpay, Shopify Shop Pay, Apple Pay & Google Pay.
How much does shipping cost?
Shipping Options
Shipping options are shown at checkout and will vary depending on the delivery address. Please check your spam folders if you haven't received tracking information.
We try to dispatch the following day after your order is made. We send Monday-Friday. Any order made on a Friday will be sent the following Monday as we do not have courier pick ups on Saturday and Sundays or public holidays.
NZ Domestic Rates
New Zealand Nationwide Standard Shipping - $14.99nzd
New Zealand Free Standard Shipping on all Orders $149+nzd
Please allow up to two (2) working days for your order to arrive within New Zealand before contacting us about a late delivery. We use NZ Couriers and the tracking details will be emailed to you as soon as they become available. Due to Covid-19 there have been some courier delays that are out of our control. Our meals are shipped frozen and so should come overnight.
New Zealand Orders are shipped from within NZ from our Auckland warehouse.
International Delivery
Canadian Nationwide Standard Shipping (For 1-2 Dermashields) - $14.99cad
Canadian Nationwide Free Standard Shipping on all Orders $149+cad
We currently only ship within New Zealand and Canada, but will have more countries coming soon.
Canadian Orders are shipped from within Canada.
Payment Options
On checkout you can either opt to pay by credit card (Visa, Mastercard or American Express), Google Pay, Apple Pay, Shop Pay & Union Pay.
Do you offer international shipping?
Yes, we currently ship within NZ and Canada. Canadian orders will be shipped from our Canadian HQ. We will be adding more locales soon.
What if my order is wrong, faulty, lost or damaged?
We will always do our best to make sure our customers are happy.
Please email info@farmmedix.com, or use our Contact Us page.
We treat every enquiry different, depending on the situation.
What should I do if my question isn't answered here?
Please contact us directly at info@farmmedix.com or use our contact us form.